HELPING SUPPORT TEAM TO GET A BETTER LIFE
Delighted Help Desk, reduces the support turn over time by providing, Self explanatory and easy to use GUI and by adding simplicity to the system.
USEFUL TOOLS FOR YOUR SUPPORT
Wow your customers with a clean and easy-to-use company dashboard, Where by they can create and track their issues and can also turn your service desk into a self service desk with the help of Public Knowledge Base system.
Help your customers before they get your help. Provide them with a powerful knowledgebase of articles viewed by topics, top articles and latest articles. All these articles are been provided on the landing page of the company. Besides helping your customer, Delighted Help Desk also provides a facility to help your support team. It facilitates your support team to find the articles either by topics or by keywords. These will also reduce your support time.
- Easily resolve customer queries by standardizing the support queries and answers.
- Minimize the resolution time as agents can do a quick search with keywords, which yields happier and more loyal customers.
- Enables to maintain consistency as users can provide the same relevant answers for similar type of queries.
- Increases productivity and reduces the head count of the customer support team.
- Categorize knowledge base, which helps your customer and your support team to find articles much faster and give a relevance to it too.